Whether you're a service provider, in need of services, or an interested volunteer.
What is HopeOneSource?
HopeOneSource is a text message based platform operated by Hope With Love, 501c3, that leverages the power of web technology to connect people and services with dignity, security, and ease. We do it by providing real-time outreach, data collection, insights, and reporting.
Who does HopeOneSource help?
By assisting service providers with safely and efficiently connecting their services while also streamlining feedback and reporting, we’re able to help more of our most vulnerable neighbors experiencing poverty, including homelessness.
How do people experiencing poverty, including homelessness, sign-up?
There are currently four methods to register for HopeOneSource: 1.) Participating service providers using HopeOneSource's social impact tech. 2.) Community outreach volunteer with HopeOneSource on any mobile device. 3.) Batch Registration or automatic integration from a database (e.g : Homeless Management Information System). 4.) Self registration by texting HOPE to 51523. People registered always have the choice to opt-out or change their preferences to receive real-time text alerts of nearby verified services they need.
Who sends messages on HopeOneSource?
Verified service providers create and send targeted 150-character-or-less messages about their services. These messages often include the essential information —the what, where, when, who and how—that people need to access the service. It may also identify unmet needs, wellness checks, request their RSVP, provide a reminder, and more.
1.) Non-government agencies, like Dreamers and Achievers in Washington, DC are using HopeOneSource to save time and increase their funding with real-time outreach, data collection, insights, and reporting. 2.) Government agencies, like the Department of Human Services in Washington, DC are using HopeOneSource to send real-time emergency alerts to their communities’ most vulnerable residents when emergency situations, like extreme cold or extreme heat, occur. Since DC Government began using HopeOneSource to send hypothermia alerts in 2015, the District has seen an 80% decrease in hypothermia deaths.
Tell me more about HopeOneSource in Washington, DC.
With the support of the DC Interagency Council on Homelessness, HopeOneSource began its pilot in the nation’s capital in the fall of 2015, serving only a few dozen DC residents experiencing homelessness with messages from a handful of local service providers. As of 2021, HopeOneSource is in three communities with a reach of nearly 18,000 vulnerable community members -- connecting them in real-time to thousands of verified housing, career, and social services with dignity, security, and ease.
DC Government continues to use HopeOneSource to send out emergency alerts to its residents. Through testimonies along with evidence based qualitative and quantitative surveys and focus groups, the HopeOneSource team is constantly learning of its impact. This includes having helped hundreds of service providers and thousands of vulnerable community members safely and efficiently having stabilized their situation. Learn even more, including the reduction in hypothermia deaths with D.C. at this case study.
Does HopeOneSource work in areas other than DC?
Yes! HopeOneSource is based in the Washington, D.C. metro, where we serve the local community and others -- as we continue to scale our social impact.
Do you only aim to help people that are experiencing homelessness?
No! Our technology aims to help all of our vulnerable neighbors that can benefit from connecting to services in their area. We primarily achieve this by helping service providers safely and efficiently connect to the people that they aim to help in real-time.
Is HopeOneSource HIPAA-compliant?
Our system is HIPAA-compliant as all sensitive data is encrypted in transmission and at rest. We use Amazon Web Services, an enterprise solution used by major organizations, to store data securely. Furthermore, partnering service providers get to manage who can access their organization's data for added control and security. In addition, the data is not shared with any outside parties unless there is a Business Associate Agreement.
Who is Hope With Love 501c3?
The HopeOneSource platform is powered by the Hope With Love, a non-profit organization whose mission is to leverage the power of existing technologies and resources to help connect people experiencing poverty and oppression with local verified services. HopeOneSource relies on the technology, communication, planning, and research skills of its talented volunteers to support, enhance, and grow the platform into a truly impactful, scalable, sustainable solution for all communities we grow globally.
